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    Great Customer Support at Amazon

    Recently the five-way joystick controller on my Kindle has split down the middle.  Although it still works, this is a little disconcerting (especially considering how much I read now and how indispensable my Kindle is). I chose to call Amazon about the issue and was prepared to be told that my device was out of warranty and I was SOL.  Instead, I was quickly connected to Maddie (sp?) who informed me that my issue is always covered.  She quickly got my information, started the process to send a replacement, and let me know that I would not have to pay anything.  This was the best example of customer service I have had in a long time.  Thx so much Amazon and Maddie!  It was definitely a pleasant surprise.
    Tags » amazon customer service kindle
    • 16 August 2010
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  • Kevin Heald's Space

    I grew up as a techie and first got hooked using an old Texas Instruments programming in Basic ("Hello World" app is my fav) and then learned the fun of "integration" making my PCjr actually run the old Sierra games I wanted to play. After a lot of fun at college, I found myself entrenched in the government technology world leading projects and integrating systems for the past 11+ years. I have extensive experience in technical project management, Public Key Infrastructure (PKI), Collaboration Technologies, Information Sharing, and Secure Systems Integration.

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  • About Kevin Heald

    I grew up as a techie and first got hooked using an old Texas Instruments programming in Basic ("Hello World" app is my fav) and then learned the fun of "integration" making my PCjr actually run the old Sierra games I wanted to play. After a lot of fun at college, I found myself entrenched in the government technology world leading projects and integrating systems for the past 11+ years. I have extensive experience in technical project management, Public Key Infrastructure (PKI), Collaboration Technologies, Information Sharing, and Secure Systems Integration.

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